AccessOne Patient Financing (Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
In the first few months I was with our organization, I met with AccessOne. They were friendly and...
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Relationship
Everybody I have met at AccessOne has been very nice, helpful, and responsive, but they don't...
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Relationship
To improve our satisfaction with AccessOne, I want to see customer satisfaction. I want the patients...
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Relationship, Services
With driving patient adoption, the firm reaches out to the patient once the account is placed, and...
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Services
We are trying to build better integration right now. We are doing everything in the form of...
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Value
The fees with AccessOne are pretty standard. The fees are standard across that industry, but I would...
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Relationship
Whenever I need anything, the firm is very prompt in delivering it. We have never found any issues...
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Relationship
AccessOne's services may meet expectations, but I don't think the firm is exceeding expectations....
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Loyalty, Value
We are still trying to work on the product driving tangible outcomes. We want to see what the best...
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Relationship, Services
There are some things that AccessOne is lacking in that we have had to push for to get, and it has...
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Relationship, Operations, Services
AccessOne has gone through some organizational and leadership changes over the last few years, and...
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Operations
I don't know what AccessOne’s strategic ability is because they don't really keep us informed about...
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Relationship, Services, Value
There are some challenges with AccessOne. Their leadership team has changed multiple times, and...
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Relationship
AccessOne did not exceed our expectations. There have been a few instances where significant changes...
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Value
I would tell others that the program can offer additional financing options to patients outside of...
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Relationship
There has been a considerable amount of staff turnover with AccessOne's leadership and the customer...
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Value
We have a couple of options for patients to pay with AccessOne. Patients can call and pay in full,...
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Services
One thing that I like about AccessOne and that differentiates them a bit from some of our other...
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Services, Value
CueSquared, now AccessOne, saw where the market was going and where patients liked to pay their...
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Relationship, Operations
Now that things are running, things are more on autopilot, but AccessOne was very hands-on and...
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Relationship
AccessOne has had some turnover, and I don't know if they are overwhelmed with work or if the...
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Value
AccessOne is very strategic, but I don't know that they have rolled out a whole lot of new content...
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Relationship
We have a nice partnership with AccessOne. My favorite firms are the ones I don't have to talk to....
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Value
AccessOne's product is expensive for us to support at the end of the day. It costs a pretty penny.
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Operations
A struggle that our patients have with AccessOne is mainly just with the comprehension of how the...
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Operations, Value
One of our challenges with AccessOne is that we have multiple tax ID numbers with different bank...
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Loyalty, Services
I would buy AccessOne's services again. I have used AccessOne for my own healthcare expenses, and...
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Value
From a revenue cycle standpoint, whether AccessOne avoids charging for every little thing gets a...
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Services
AccessOne has not consistently exceeded our expectations. They have consistently met our...
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Services
I have not reached out to AccessOne. We have an internal person who is our guru when it comes to...
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Operations, Services
There are crickets with AccessOne. We don't hear from them other than the funding that is provided...
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Relationship
AccessOne has been good. They integrate with our health systems really well. They have good...
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Value
I feel like our delinquency ratio is probably considerably lower because we have given options to...
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Services
Aside from literature, we pretty much drive the patient adoption of AccessOne's services because...
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Loyalty
We partnered with AccessOne because we have never had the luxury of staffing up to have enough...
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Relationship
I can contact some of AccessOne’s senior people, and they are responsive, involved, and accessible....
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Relationship, Services
It is very common for AccessOne to come to us and have a way to improve the patient experience and...
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Relationship
AccessOne is running a business, so they sometimes come to us with something they say will be...
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Services
Our recourse rate with AccessOne runs consistently low. The program is just very well run and works...
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Value
My biggest complaint with AccessOne is always going to be what it costs me to do things. AccessOne...
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Services
We were with HealthFirst Financial to begin with, and then they became a part of AccessOne when they...
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Services
AccessOne’s reporting in the portal leaves a lot to be desired. It is hit-and-miss as I look at...
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Services, Value
We have two different main sources of what drives folks to AccessOne, and one is our internal staff....
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Loyalty, Relationship
Right now, I'm looking for the new nonrecourse program. We have a vendor who is leaving that space;...
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Services
AccessOne has a good program, and they are a good company. They work well with the patients in...
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Relationship
Staff turnover in general is always an issue for everybody, including AccessOne. It is not that the...
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Services
With AccessOne, when it comes to our recourse accounts and the ability to have the actual recourse...
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Relationship
When a natural disaster affected our region, we reached out to AccessOne to not send any statements...
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Relationship
We talked to someone from the firm several times. We were able to speak directly with that person,...
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Relationship
AccessOne has had an increase in turnover in their client services area. We take a couple of steps...
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Services
Things are going well. Our patients really love the ease of working with AccessOne. If they have an...
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Operations
If AccessOne can get the posting piece down so that it writes back the posting in our Epic system,...
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Relationship, Operations
We only use a minimal piece of AccessOne’s business, and it is working as planned for our group. I...
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Value
With charges, we end up working things out with AccessOne around what we think is best for both organizations....
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Services
AccessOne doesn’t consistently exceed our expectations, but they typically do. However, there have...
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Relationship, Value
AccessOne is a good partner because they are truly looking out for the best interest of the patient,...
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Relationship, Services
AccessOne needs to make sure they include their clients in their decision-making, especially when...
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Operations
We hired AccessOne for patient payment flexibility. They have the standard monthly payments, or we...
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Relationship, Operations
AccessOne is very proactive. If they see something that comes to them that is maybe a higher balance...
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Relationship, Operations, Services
AccessOne’s website is great. We can access a lot of their stuff through their portal. They have...
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Loyalty, Relationship, Operations, Services
AccessOne has really great advances in their technology, including the things they can do with their...
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Relationship, Services
From AccessOne's VPs down to their customer service representatives, all of AccessOne's people are...
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Relationship, Services
We have had a little bit of turnover with our liaison with AccessOne lately, but the transition has...
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Relationship, Operations
We wish we could just send AccessOne a list of all the patients so that they could reach out to them...
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Relationship, Operations, Services
Once the patient signs up, AccessOne is really good at communicating with the patient and getting...
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Relationship, Operations
AccessOne does really well at what they do, but in today's market, collecting on the back end is...
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Operations, Value
We leverage AccessOne for patient financing options. If patients can't pay their responsible...
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Operations, Value
We are a nonprofit, so we don't sell receivables. We do the recourse program so that if a patient...
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Operations
The integration is pretty straightforward. We don't have any issues. We have the system integrated...
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Relationship, Services, Value
AccessOne is a little more expensive, but they do a good job. They are a great partner. We continue...
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Services
AccessOne had some turnover recently. The new people aren't bad, but some of the people they had...
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Relationship
If anyone decides to work with AccessOne, they just have to be very vocal about what they expect in...
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Relationship
My decreased satisfaction with AccessOne has to do with the change in our contacts and the change in...
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Operations, Services
I would like to see AccessOne be more prompt with reporting and more structured on their IT side. We...
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Loyalty
Right now, we need AccessOne to have a patient payment extension, and that could have probably been...
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Services
Recently, there was an issue on AccessOne’s side where their system didn't route patients to the...
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Relationship, Services
Within the time that I have been with AccessOne, there has been a revolving door for our account...
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Relationship
AccessOne consistently meets expectations. It has been really good working with them. For the most...
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Relationship
AccessOne is very easy to get ahold of and communicate with. They have very timely responses. We...
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Relationship, Services
When I have dealt with people when their recourses have happened, meaning the patients stopped...
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Relationship
I would recommend AccessOne's services. I haven't worked with anyone else as a payment company, so I...
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Services
With AccessOne's services, there are some limitations with technology. When we brought those to the...
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Relationship
Since AccessOne has plans with more than just us, they are able to let us know if they see trends in...
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Relationship
AccessOne is always reactive. I don't see them being innovative, and I don't see them trying to...
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Relationship
AccessOne is not great at executing, but they are not bad. They still add some value, and they do...
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Value
AccessOne’s recourse model is very challenging. They have done a better job and have worked very...
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Relationship, Services
From a product standpoint, AccessOne still is not the best service provider for these solutions....
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Relationship
My experience with AccessOne has been very good. They are very responsive to demands and assist us...
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Services
I would like to be able to see AccessOne’s payments and things in our patient portal. And a little...
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Value
AccessOne is a good partner. I think they meet our needs whenever we reach out. And AccessOne...
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Relationship, Value
If I were going to say anything AccessOne could improve upon, it would be that they should not have...
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Relationship
I would think that if we really had serious problems, the management team would step in. But at this...
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Relationship
AccessOne switched staffing midyear, so our account representative got switched midyear. Recently,...
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Services
Given that there aren’t a lot of patient financing companies that work with the facility to...
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Value
We have gotten our money's worth with AccessOne. Their charges are pretty straightforward, and that...
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Relationship, Services
AccessOne meets our expectations. I don't know that they are exceeding expectations. Things have...
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