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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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Director

Relationship, Operations, Product

Epic has a lot of bright, young kids. The vendor brings in new blood on a regular basis, so there is...

May 2025
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Director

Relationship

Epic has programs where they give back to us. One program is called Level Up. In it, they show...

May 2025
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Director

Loyalty

I would buy Epic's system again in a heartbeat. It has to be part of our long-term plans because we...

May 2025
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Director

Operations, Product

EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...

Apr 2025
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Director

Product

Our biggest challenge continues to be on the RCM side. If there is anything with that related to...

Apr 2025
||
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Director

Relationship

I would rate Epic's delivery of new technology just above the middle of the road. Also, Epic’s...

Apr 2025
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Director

Product, Value

EpicCare Inpatient EHR works great in an acute care hospital. Outside of that, it isn't the perfect...

Apr 2025
||
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Director

Relationship

The senior people we work with at Epic are really great. They are very responsive in terms of...

Apr 2025
||
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Director

Operations

The only training Epic does is for the IT people. Epic's training is based on their base...

Apr 2025
||
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Physician

Product

I would like to see Epic actively identifying areas for improvement within each instance. The...

Apr 2025
||
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Physician

Relationship, Product

Epic is very supportive, and the product has great functionality.

Apr 2025
||
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
||
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
||
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
||
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
||
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
||
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
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(0)
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
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Director

Relationship, Product

Epic's strength is their involvement with our organization, as well as their willingness to work...

Apr 2025
||
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Director

Relationship, Product

Epic's biggest opportunity to improve the solution is to include extra testing for new development...

Apr 2025
||
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VP/Other Executive

Product

The issue with EpicCare Inpatient EHR is that it does so much. There are so many options and things...

Mar 2025
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VP/Other Executive

Relationship

Epic has an actual role called our BFF, and I can literally text that person, and they will respond...

Mar 2025
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VP/Other Executive

Relationship, Value

Epic has shifted to believing in the adoption of their products so much that they help users for...

Mar 2025
||
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VP/Other Executive

Value

For Epic, I would rate receiving my money's worth slightly above the middle of the road. That is not...

Mar 2025
||
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VP/Other Executive

Relationship

Epic meets most of our local needs. We don't install things off of the US foundation of EpicCare...

Mar 2025
||
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CMIO

Product

The biggest gap in Epic's product is CRM. That is a huge challenge for our region as a whole. We...

Mar 2025
||
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CMIO

Value

In the United States, when there is a federal law change and some mandated change needs to occur,...

Mar 2025
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VP/Other Executive

Relationship, Product

With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...

Mar 2025
||
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VP/Other Executive

Loyalty, Product

Epic was among the first vendors in the market to get AI into production.

Mar 2025
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VP/Other Executive

Loyalty, Value

I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...

Mar 2025
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VP/Other Executive

Product

With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...

Mar 2025
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VP/Other Executive

Relationship

Epic’s technical-services people tend to change. They are young people, and they change places and...

Mar 2025
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VP/Other Executive

Culture, Relationship

It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....

Mar 2025
||
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VP/Other Executive

Value

Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...

Mar 2025
||
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VP/Other Executive

Product

EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...

Mar 2025
||
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VP/Other Executive

Product

Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...

Mar 2025
||
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CNIO

Value

The cost of EpicCare Inpatient EHR in our country compared to the US dollar makes it a very...

Feb 2025
||
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CNIO

Relationship, Value

The solution is expensive, but Epic was very helpful during COVID-19 and gave us some functionality...

Feb 2025
||
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CNIO

Relationship

Epic’s support is really second to none. The vendor is very responsive. I could ring the higher-up...

Feb 2025
||
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CNIO

Loyalty, Product

EpicCare Inpatient EHR meets our local needs. The product functionality is fantastic. The system is...

Feb 2025
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CNIO

Operations

We run a very tight ship here in terms of implementation services, and we have nothing but praise...

Feb 2025
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(0)
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Nurse

Value

As an end user, I absolutely love EpicCare Inpatient EHR. I used another EHR vendor, and I hated...

Feb 2025
||
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Nurse

Operations

It is quite difficult to start the training with Epic. Based on where we are, if we were to...

Feb 2025
||
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Nurse

Operations, Product

If an end user has had Epic's comprehensive training, I think the ease of use definitely rates up...

Feb 2025
||
(0)
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Nurse

Loyalty, Product

My likelihood to recommend EpicCare Inpatient EHR rates at the top of the scale. I rave about the...

Feb 2025
||
(0)
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Nurse

Product, Value

One feature I really like is Secure Chat. It makes it really easy for us to communicate with...

Feb 2025
||
(0)
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CMIO

Culture, Value

We struggle with Epic keeping their promises. I wonder whether that is a communication thing as we...

Feb 2025
||
(0)
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CMIO

Product

With Epic, we have completed deep implementations across the group of hospitals and in smaller...

Feb 2025
||
(0)
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CMIO

Relationship

There are a couple of levels to how Epic works with us strategically. With technical advisory...

Feb 2025
||
(0)
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Director

Product

Epic's biggest strengths are that the product is user-friendly and that it has good integrations...

Jan 2025
||
(0)
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Director

Product

One improvement Epic could make would be to offer mobile solutions, especially mobile x-ray and...

Jan 2025
||
(0)
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Manager

Product

Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...

Dec 2024
||
(0)
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Manager

Relationship

Epic could improve our experience by providing more support for our country's model of care. The...

Dec 2024
||
(0)
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Manager

Relationship

Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...

Dec 2024
||
(0)
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CIO

Relationship, Product

We don’t have certain Epic solutions because they have problems getting things approved by our...

Dec 2024
||
(0)
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CIO

Loyalty, Product

I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...

Dec 2024
||
(0)
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CIO

Loyalty, Relationship, Product

Our market is small compared to the rest of Epic’s global footprint, but they have been very...

Dec 2024
||
(0)
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CIO

Loyalty, Product

The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...

Dec 2024
||
(0)
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Manager

Product

What I like most about the product is the freedom when it comes to furnishing.

Dec 2024
||
(0)
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Manager

Product

One way the product could improve would be by seeing quieter views.

Dec 2024
||
(0)
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Manager

Relationship, Product

The strongest features of the supplier are that they have a lot of capacity for development, they...

Dec 2024
||
(0)
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Manager

Relationship, Product

To improve our experience as a customer, the supplier could improve their content, the honor...

Dec 2024
||
(0)
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CMO

Loyalty, Product

We have these two mantras, which are digital first and Epic first. So if we can do something...

Dec 2024
||
(0)
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CMO

Value

In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...

Dec 2024
||
(0)
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CMO

Product, Value

The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...

Dec 2024
||
(0)
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CMO

Product

In terms of integration, Epic talks a better game than they deliver.

Dec 2024
||
(0)
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CMO

Relationship

Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...

Dec 2024
||
(0)
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CMO

Loyalty, Relationship

Epic is very active, and they are very interested in the market in our region at the moment. They...

Dec 2024
||
(0)
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CMO

Loyalty, Product

We are going through a really big process at the moment to try and get Epic to build us a certain...

Dec 2024
||
(0)
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CMIO

Product

Epic can improve on interoperability with other vendors, particularly for mobile and AI solutions.

Dec 2024
||
(0)
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CMIO

Relationship, Product

Epic's strength is that they have a fully integrated system. I like that they are constantly...

Dec 2024
||
(0)
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CIO

Relationship, Product

Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...

Dec 2024
||
(0)
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CIO

Relationship

Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...

Dec 2024
||
(0)
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CIO

Value

Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...

Dec 2024
||
(0)
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CIO

Operations

Epic could still innovate in the training space from classroom-based, multiple-hour training. I...

Dec 2024
||
(0)
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CIO

Loyalty

Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....

Dec 2024
||
(0)
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CIO

Loyalty

Epic has some partnerships in the ambient listening space. That is exciting to see because the...

Dec 2024
||
(0)
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CIO

Loyalty, Relationship, Product

There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....

Dec 2024
||
(0)
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CIO

Loyalty, Product

If I were to selfishly look at our area, I would say that Epic really needs to work with our...

Dec 2024
||
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Director

Product

Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...

Dec 2024
||
(0)
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Director

Product

Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...

Dec 2024
||
(0)
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Director

Relationship, Product

Epic is really up there with delivering new technology, especially on the AI front.

Dec 2024
||
(0)
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Director

Value

Some items are only available in the US or aren't compatible with our government health...

Dec 2024
||
(0)
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Director

Value

We would like Epic to reduce their cost model and employ more staff members from our country who...

Dec 2024
||
(0)
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Director

Relationship

Epic has a very patient-centered approach. They are always striving to improve their system to...

Dec 2024
||
(0)
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Director

Relationship

Epic needs to listen more. They could make that change.

Nov 2024
||
(0)
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Director

Relationship, Product

What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...

Nov 2024
||
(0)
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Director

Product

There are definitely things that we are asking Epic for, but I don't know whether they overpromise....

Nov 2024
||
(0)
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Director

Culture, Value

Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...

Nov 2024
||
(0)
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Director

Product

One thing Epic could do to improve would be to simplify the user interface. Their software is so...

Nov 2024
||
(0)
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Director

Product

I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...

Nov 2024
||
(0)
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CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
||
(0)
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CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
||
(0)
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Manager

Relationship

Epic's support has been outstanding, and the product is excellent. However, we do encounter some...

Oct 2024
||
(0)
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CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
||
(0)
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CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
||
(0)
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Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
||
(0)
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CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
||
(0)
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CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
||
(0)
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CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
||
(0)
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CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
||
(0)
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CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
||
(0)
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CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
||
(0)
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CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
||
(0)
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Physician

Relationship

Epic's biggest strengths are that they have good support and that they are approachable.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity to improve the product would be to provide physician builder support.

Aug 2024
||
(0)
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Physician

Product

My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.

Aug 2024
||
(0)
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Physician

Relationship

Epic could improve my experience by having an annual meeting or gathering for customers.

Aug 2024
||
(0)
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
||
(0)
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
(0)
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Physician

Product

Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.

Aug 2024
||
(0)
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Physician

Relationship, Product

Epic's biggest opportunity for product improvement is with AI.

Aug 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
||
(0)
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CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
||
(0)
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CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
||
(0)
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
||
(0)
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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
||
(0)
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
||
(0)
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
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(0)
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Manager

Relationship, Product

Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...

Jul 2024
||
(0)
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Manager

Product

Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...

Jul 2024
||
(0)
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Manager

Relationship

Things are okay with respect to working with Epic, but there are things that we wish to see...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Relationship

We are waiting for Epic to tell us what the road map is for moving their solutions to the public...

Jul 2024
||
(0)
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Director

Loyalty, Product

I have worked with quite a lot of large systems in healthcare during my career. Epic is playing a...

Jul 2024
||
(0)
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Director

Product

Epic’s interoperability is very immature. Epic really needs to free up their data model. They have...

Jul 2024
||
(0)
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Director

Operations, Value

Epic charges us for every little thing for our heavy customization. One other big thing is their...

Jul 2024
||
(0)
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Director

Relationship

Our teams are meeting with Epic all the time; Epic is very proactive. We are in very close contact...

Jul 2024
||
(0)
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Manager

Product, Value

Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...

Jul 2024
||
(0)
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Manager

Relationship

I have not seen the quality of support Epic provides in the past many years with any other vendor...

Jul 2024
||
(0)
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Manager

Relationship

I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...

Jul 2024
||
(0)
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Manager

Operations

For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...

Jul 2024
||
(0)
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Manager

Relationship

Epic identified risk issues that our team had not recognized because they were very uncommon events,...

Jul 2024
||
(0)
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Manager

Loyalty, Product

EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...

Jul 2024
||
(0)
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Manager

Operations

For my developers, Epic’s training is great. My developers can become certified, and every couple of...

Jul 2024
||
(0)
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Manager

Loyalty, Product

EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...

Jul 2024
||
(0)
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Manager

Loyalty, Product

We are expecting new things. For example, Epic is talking about smart summarization and speech to...

Jul 2024
||
(0)
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Manager

Relationship, Value

If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...

Jul 2024
||
(0)
 Thank you  Helpful

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CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
(0)
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CMIO

Relationship, Product

The biggest opportunity for improvement is more flexibility in local configurations.

Jun 2024
||
(0)
 Thank you  Helpful

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CMIO

Relationship, Product

Epic's strength is they are very focused on the clinician experience.

Jun 2024
||
(0)
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