CADD-Solis (PCA) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
The direction that we have seen for the CADD-Solis has been great, and the equipment is fine. I’m...
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Operations
We get a pretty quick response from ICU Medical’s support. It depends on the issue. If it is...
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Relationship, Product
The CADD-Solis pump is an essential element of what we need for caregiving. I would recommend them....
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Product
The CADD-Solis pumps have been solid for us. It would just be nice if we had better ways to...
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Relationship
We are having some issues with the accuracy of the CADD-Solis pumps, and we are not getting much...
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Loyalty
We are considering replacing our CADD-Solis pumps because of growth and because some of them are...
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Loyalty, Product
We need to replace our pumps really bad. They are way old, and they don’t integrate with Wi-Fi at...
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Loyalty, Product
What we have had more problems with are supplies. ICU Medical, for a while, could not give us the...
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Culture, Relationship
ICU Medical doesn't give us any timelines. We don't really hear from them that much unless we are...
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Value
The only thing we have ever tried to deal with ICU Medical was to try to upgrade, and the pricing...
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Product
ICU Medical works the way they are supposed to. There are no issues there. We have been satisfied...
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Relationship, Product
We were part of a different PCA pump before the CADD-Solis, and that pump stopped production. We had...
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Loyalty, Product
I hear that the nurses really like the CADD-Solis pump as far as programming goes. It is just easy...
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Product
The CADD-Solis pumps don't have integration. There really aren't any interoperability choices that...
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Loyalty, Product
I understand that ICU Medical acquired a company and a technology in the CADD-Solis pumps, but there...
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Loyalty
We kind of wound up stuck with ICU Medical. I don't know that we really necessarily sought them out....
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Product
The pumps are so intuitively easy, and that is probably because they are designed for patient home...
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Loyalty, Product
We don't see major recalls happening all the time. There was one recall that did get resolved, and...
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Culture
We have run into some issues with the CADD-Solis, and there are a couple of things that I would like...
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Relationship
The company is different from when Smiths Medical was running it. I don't interact with ICU...
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Operations
The implementation services for the CADD-Solis were fabulous. We were very satisfied.
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Product, Value
I don't think ICU Medical puts in any extra effort. We have been using these pumps for many years,...
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Relationship, Operations
The CADD-Solis pump doesn't have a lot of competition, but the service sucks. ICU Medical doesn’t...
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Product
Using the CADD-Solis pump is easy; it is a fairly simple pump. Using the software for the library is...
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Product
The CADD-Solis pumps are standalone, and they don't integrate. Whatever we are using does not...
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Operations, Product
The last update I did it was pretty difficult, but I was able to push and get it done.
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Relationship
We usually do email support, and the vendor is pretty responsive.
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Value
ICU Medical doesn’t avoid charging us because we get charges for all these different components the...
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Culture, Value
ICU Medical is starting to charge us a subscription fee for every pump, so we have to budget a...
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Operations
During the implementation of the CADD-Solis pumps, if we needed ICU Medical to come in, they were...
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Loyalty, Product
We are pretty excited to get the hats for the CADD-Solis pumps because that means they can not only...
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Relationship
We have had to use ICU Medical’s customer support team lately, and they were there for us. If our...
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Operations
I would like to see what I am going to call refresher training as their software product changed to...
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Product
I would like the CADD-Solis pumps to be more easily integrated into a two-way communication scheme....
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Culture, Value
I would tell a peer that the vendor is very challenging to work with and nickel-and-dimes us for...
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Relationship
The service and support experience has been lackluster and pretty poor overall, and the product...
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Loyalty
This is a little unfair to ICU Medical because our experience was primarily with Smiths Medical...
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Value
We are on the most current version for that device, and they nickel-and-dimed us for that too...
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Relationship
I would rather call Satan in Hell than call ICU Medical. Support from them is nonexistent. We don't...
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Operations, Value
ICU Medical charges extra for any technical assistance to help me update the library. I think this...
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Product
The CADD-Solis pump is extremely easy, but we would love to have integration. I don't believe this...
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Product
The challenge with the CADD-Solis pumps is the use of the cartridge. Troubleshooting with those is a...
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Product
The CADD-Solis pumps seem to do what we want.
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Relationship
After we went with ICU Medical, they promised a lot of support and said we could call them anytime....
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Operations
The CADD-Solis implementation was disorganized. There was no plan or strategy. I know that ICU...
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Product
I was worried about the CADD-Solis pumps because they just seemed more complicated with the...
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Operations
ICU Medical definitely focuses on driving outcomes in their implementation, and they train people to...
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Product
The CADD-Solis pump does pretty well. There is almost a time when we have too many options on the...
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Operations
ICU Medical was absolutely fantastic to work with for the implementation. The implementation of the...
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