Plum 360 (LVP) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product, Value
Some integration issues came up with the Plum 360. The integration wasn’t seamless, and there were...
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Product
The rounding is done differently on the ICU Medical side versus our EHR vendor’s side, and there is...
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Relationship
When we request enhancements from ICU Medical, the amount of time it takes to fulfill those requests...
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Relationship, Operations
In terms of ongoing phone and web support, ICU Medical does pretty well with responding quickly....
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Product
The Plum 360 just doesn't have some of the functionalities we need to help streamline things for...
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Product, Value
We recently went to an integration with our EMR, and I do like that. It saves a lot of time,...
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Product
We upgraded the Plum 360 last year, and ICU Medical MedNet was upgraded. We didn't have to do...
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Product
I rate the ease of use for the Plum 360 a few points down from the top score because I now know the...
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Relationship
If we have any sort of question or anything, I shoot the vendor an email and probably get a response...
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Relationship, Product
I can communicate with high-up people from ICU Medical. We have a vendor executive relationship. We...
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Product
I have the outcomes from the bidirectional integration with the Plum 360 pumps. We changed the way...
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Loyalty
The Plum 360 pump was part of our long-term plans until it got replaced by the Plum Duo. We have had...
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Product
The Plum 360 is a phenomenal pump. From an integrated perspective, it has allowed us to use...
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Relationship, Product
We have done a lot with this platform, and ICU Medical has taken the learnings that we have gotten...
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Relationship
We buy consumables from ICU Medical and are contracted with them for pump repair, so they help with...
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Loyalty
I’m excited for the next generation of the Plum 360. ICU Medical has released a new pump, and I have...
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Product
The Plum 360 is reliable and easy to use. From a maintenance standpoint, it is pretty...
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Culture
I don't like that the Plum 360 pumps are single channel. That is a problem. ICU Medical was trying...
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Loyalty, Product
The Plum 360 pumps have been recalled, but I like their recall history. We would stay with ICU...
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Product
I would love for us to be able to use epidurals and PCAs on the Plum 360 pumps, but they just don't...
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Relationship, Product
We have had some issues with the Plum 360 pumps needing frequent repairs, but ICU Medical has been...
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Product
The Plum 360 pumps are easier to use for the nurses than our previous pumps. They don't have to...
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Product
The only thing some people struggle with on the Plum 360 pumps is getting the air bubble correct in...
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Product
We have been fortunate with ICU Medical because we have maintained our supply chain during the...
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Product
If someone was looking into the Plum 360 pump, I would tell them not to get it. I have been in...
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Product
The tubing priming for the Plum 360 pump leaves things to be desired. I like the channel features,...
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Relationship, Operations
When we were going live with the Plum 360 pump, I felt like a lot of the things that we had...
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Product
The Plum 360 pump takes a lot of keystrokes through a lot of libraries to get to anywhere that we...
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Product
Overall, the Plum 360 pump has a learning curve. I am not a huge fan of the pump to be very honest....
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Relationship, Product
ICU Medical always answers our questions. Additionally, I hear from the nurses that the Plum 360...
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Product
With the Plum 360, we just have some issues with our low-rate infusions that we haven't been able to...
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Relationship
When ICU Medical knows about an issue, I would like them to let us know about it ahead of time...
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Loyalty
ICU Medical is looking forward to their LifeShield software system that is part of the new Plum Duo...
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Product
There really weren't a lot of options when we purchased the Plum 360 with all the different FDA...
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Product
The Plum 360 pumps have been pretty stable because the equipment seems to work, and I appreciate...
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Loyalty, Product
ICU Medical refreshed their fleet, and I don't know whether they are going to offer the Plum 360...
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Product
The Plum 360 is pretty interoperable right now. I know that certain areas have much better success...
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Loyalty, Product
The syringe pump is really at the end of its life and has been for a few years now. But we haven't...
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Operations
When we go through an implementation with ICU Medical, we are on schedule; they are giving the...
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Culture, Value
There is really good value for us in ICU Medical. Our contract with them has been very good.
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Relationship
My ICU Medical representative went away on very short notice. I think the vendor did some...
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Relationship, Product
ICU Medical is very good about letting us know about disposable shortages or interruptions in the...
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Product
I was not impressed with ICU Medical’s Duo device. It has a different pump library. That was not a...
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Loyalty, Product
We are not 100% satisfied with our ICU Medical devices. The main issue that we have with the Plum...
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Relationship
Support with Smiths Medical was better than with ICU Medical. If I didn't have a direct contact for...
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Product
There are some reporting features that we wish we had that we don't have with the Plum 360....
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Operations
Ongoing training is not really existent with ICU Medical. However, unless there is a big workflow...
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Value
ICU Medical avoids charging for every little thing. The Plum 360 has a proprietary cassette as part...
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Loyalty
When we did our last evaluation, we went again with ICU Medical. We had already implemented the Plum...
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Relationship, Product
There has been no change with the Plum 360 pumps; there has either been no improvement or worse...
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Loyalty, Product
The Plum 360 pump is not a product I would ever recommend. That is a definite no. This isn't just a...
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Product, Value
The only thing I know that is an extra fee in addition to the base pump price is a mini pole. It...
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Product
I don't know whether this is an ICU Medical problem or another vendor's problem, but we have a lot...
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Product
The Plum 360 needed some improvement, and that was what we got with an upgrade. There were some...
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Product, Value
One outcome that we have captured from the Plum 360 is drug library compliance. We are way more...
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Relationship, Product
ICU Medical is a unique company. We can feel the family. They like their jobs, and they know that at...
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Relationship, Value
We get incredible value adds from ICU Medical. We have a dedicated partner who helps with services...
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Relationship
Sometimes ICU Medical has transitions with different representatives or account directors, so...
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Value
The Plum 360 is not the most expensive, but it is not the cheapest either. However, the price...
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Product
ICU Medical has the first touchscreen IV pump on the market. It is called the Plum Duo, and it is a...
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Product
The Plum 360 is a volumetric pump. The volume that it delivers is the volume that the patient receives....
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Relationship
I have experienced the same support with the Plum 360 as I have with any of ICU Medical’s other...
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Loyalty, Product
One thing that ICU Medical needs to work on is the anesthesia module with the Plum 360; that module...
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Relationship
I would tell someone looking for a smart pump to go to a health system as a reference and assess the...
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Product
The Plum 360 functions as promoted. Sometimes a nurse will say that a pump didn’t alarm when it was...
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Relationship, Operations
We implemented something from ICU Medical, and they were an incredible partner. They did long...
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Product
The upgrades we have for the Plum 360 are fantastic. With our previous pumps, we had to run around...
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Value
There are charges that we have to pay to send the pumps in if we need ICU Medical to look at them....
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Loyalty, Product
I don’t like the keypad design on the front of the Plum 360 pump. It is too easy when manually...
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Product
Sometimes the Plum 360 pumps are a little finicky, but for the most part, the nurses find them...
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Relationship
The vendor support that we have gotten from ICU Medical for the Plum 360 pump has been a big plus....
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Product
I like the interoperability of the Plum 360 pump. It is user friendly. We do IV autoprogramming for...
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Product
The integration of the Plum 360 with our EMR has gone well in the last year. Our users like that....
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Relationship, Product
We had a small hiccup with our wireless service here in our hospital detecting and communicating...
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Operations, Product
We had some pushback from our nurses and providers on the workflows in the beginning. The pumps are...
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Product
If someone is looking for quality care, the Plum 360 is going to be their pump. It is a really good...
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