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Radiology Solutions Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship

A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...

May 2025
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Analyst/Coordinator

Product, Value

Our radiologists use Radiology Solutions, even though it is a clunky solution and not the new...

May 2025
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Analyst/Coordinator

Value

Optum charges for everything. There isn't anything in Radiology Solutions that is free. Radiology...

May 2025
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Analyst/Coordinator

Loyalty, Product

We haven't had new functionality in a long, long time for Radiology Solutions, apart from little...

May 2025
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Physician

Loyalty

We see the AI stuff that comes in integrate into Optum's system very well. From that aspect alone, I...

Apr 2025
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Physician

Relationship

I don't have complaints with Optum’s support. We have regular meetings with their executives.

Apr 2025
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Physician

Product

Radiology Solutions is very good. It was previously the McKesson PACS. We have had the McKesson PACS...

Apr 2025
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Manager

Product

Optum’s stuff is not very thoroughly thought out, and it seems like they are never ready to bring it...

Apr 2025
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Manager

Relationship, Operations

Other than putting stuff out in a portal for us to look at, Optum doesn't have one-on-one training....

Apr 2025
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Manager

Culture

I would not buy Radiology Solutions again. I have worked with the system at a number of places....

Apr 2025
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Manager

Culture, Value

Optum charges us for every little thing. The language in their contract makes it difficult. Optum...

Apr 2025
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Manager

Product

Radiology Solutions is an excellent PACS. It meets all of our needs. It has quick rendering, a new...

Apr 2025
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Manager

Culture

Our contract with Optum is vague. I have learned that because of some of the things we have had to...

Apr 2025
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Manager

Loyalty, Product

Radiology Solutions is fairly stable and simple enough for the radiologist to use. However, a lot of...

Apr 2025
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Manager

Operations

Optum has some training stuff, but I have had mixed results. The training class that I went to was...

Apr 2025
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Manager

Culture, Value

With every little integration point or change that Radiology Solutions seems to require, Optum...

Apr 2025
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Manager

Relationship

I get emails from Optum where they do proactive checks. However, Optum needs a better web portal,...

Apr 2025
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Manager

Culture, Loyalty, Relationship

Optum hasn't really delivered on a lot of their promises, specifically their timeline developments....

Apr 2025
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Manager

Loyalty, Product

We would like to move Radiology Solutions to the cloud in the long run, but Optum doesn't really...

Apr 2025
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Manager

Loyalty, Product

As a basic PACS, Radiology Solutions does what is promised. It is still a stable PACS solution....

Apr 2025
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Manager

Loyalty, Product

I would rate Optum very low in terms of Radiology Solutions' functionality meeting all our needs...

Apr 2025
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Manager

Value

Optum charges us a lot of money, but I don't know that I would say we get our money's worth. As a...

Apr 2025
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Manager

Relationship

Optum's quality of support has gone down in the last few years. Their support team used to be much...

Apr 2025
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Manager

Relationship, Operations

We haven't needed training from Optum lately, but when we do need it, their training is fine. It is...

Apr 2025
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Manager

Value

Optum does not avoid charging for every little thing, but all vendors are like that. Optum is...

Apr 2025
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Analyst/Coordinator

Product

To me, Radiology Solutions is very intuitive and user friendly. Everything is integrated well, so I...

Apr 2025
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Analyst/Coordinator

Relationship

When I call for support, I sometimes get put on hold, and sometimes it takes a while to get someone...

Apr 2025
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Analyst/Coordinator

Product

I do get some complaints about Radiology Solutions. There are a lot of preference options, and they...

Apr 2025
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Analyst/Coordinator

Relationship

The support from Optum has been great. We have been having issues with slowness, but we haven't been...

Apr 2025
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Manager

Product

The system works, and there is not much I can think of that is an issue. We have had some issues...

Mar 2025
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Manager

Product

The radiology app is set up so it can only be run on one user at a time, and that has caused some...

Mar 2025
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Manager

Relationship, Operations

We have had some issues with support over the last year. Generally, a lot of the analysts on my team...

Mar 2025
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Manager

Operations

Optum does actually have a pretty good training platform in terms of their community platform, so I...

Mar 2025
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Manager

Product, Value

I would have said I would buy Radiology Solutions again a few years ago but not anymore. I think it...

Jan 2025
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Manager

Operations

Optum's releases have been few and far between, and they have been buggy. With the implementation...

Jan 2025
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(0)
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Manager

Loyalty, Relationship

We are replacing Optum. The lack of new functionality in their current generation platform, their...

Jan 2025
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(0)
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Analyst/Coordinator

Loyalty

We had a good run with Change Healthcare, but things have not been as quick to move forward since...

Dec 2024
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Manager

Product

Sectra PACS is missing two major features for PACS admins and everyday users. There is no easy way...

Oct 2024
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(0)
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Manager

Product

A big miss with Sectra PACS is that it has major flaws and errors with the CD and DVD burning...

Oct 2024
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(0)
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Manager

Product

The system seems like it is working fine. The radiologists have scrolled through the images, and...

Oct 2024
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Manager

Product

I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...

Jul 2024
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Manager

Relationship

The vendor has made some improvements since the last time we talked with the support people. We were...

Jul 2024
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(0)
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Manager

Product

The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...

Jul 2024
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(0)
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Manager

Relationship

Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...

Jul 2024
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(0)
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Analyst/Coordinator

Operations, Product

Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...

Jul 2024
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(0)
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Manager

Loyalty, Product

Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...

Jul 2024
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(0)
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Manager

Operations, Product

When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...

Jul 2024
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(0)
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Manager

Loyalty, Product

Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...

Jul 2024
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(0)
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Manager

Operations

For implementations, Optum's project management is actually pretty good. We have had pretty good...

Jul 2024
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(0)
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Manager

Operations

Optum could do better with their training by producing more in-depth videos. Most of the videos they...

Jul 2024
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(0)
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Manager

Relationship

When we first got Optum, the leadership that they had then was very different than what we have now....

Jul 2024
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Perception
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Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.
Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.



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