Zoom for Healthcare Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
The product has a pretty high percentage of working correctly, and we are good with the current...
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Loyalty
The downside with the product is that when there are problems, it is kind of hard to get answers...
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Loyalty, Product
The system's biggest strengths are its reliability and its encrypted HIPAA component. Those are the...
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Culture
Zoom is big on promoting new products or deals in terms of our licenses or packaging, but they...
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Relationship
Zoom is good. They aren't too invasive. They message us when they have updates that we need to take...
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Operations, Product
I know that users can schedule meetings through Zoom and then open the meetings through Teams if...
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Relationship
When we need help from Zoom, the help isn't super tailored to healthcare. Zoom has changed their...
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Product
I like that we have the flexibility to set things up as we need. We can use Zoom's solution for...
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Relationship, Product
Things have been good for the last couple of months. Zoom did an upgrade that we didn't know about...
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Product
We are very happy using Zoom. It is working much better for us than our previous solution. The group...
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Operations, Product
There wasn't really much to do with Zoom, so I wouldn't call getting it a true implementation. We...
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Operations
There is a huge volume of training material, and it isn't particularly well organized. So if we look...
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Product, Value
We are really leveraging telemedicine to decant volumes from primary care for our chronic diseases....
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Loyalty
I don't know if Zoom for Healthcare is part of our long-term plans. If Epic's development team could...
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Product
We have been using Zoom for Healthcare for a while. Zoom fills the gaps that Epic can’t, so they do...
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Loyalty
I don't think I would go with Zoom for Healthcare again. It has been fine. The general feeling is...
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Relationship, Product
Zoom for Healthcare has been very reliable, and we have been able to really do a lot with our...
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Loyalty
One of our honor roll metrics this year for our EMR was that we needed to be able to send a direct...
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Operations
We don't really have a lot of ongoing training from Zoom. Zoom for Healthcare can sometimes be a...
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Operations
The implementation of Zoom for Healthcare went fine. But since we implemented it, I don't know that...
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Relationship
It takes a little while to get a response from Zoom. They try to be proactive, but I don't feel like...
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Loyalty, Relationship
Zoom does a preview of new products coming out to tell us about new possibilities.
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Product
Zoom’s HIPAA-compliant accounts are kind of cumbersome for staff to get into. There is a frequent...
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Relationship, Operations
Zoom has strong customer service. They have a dedicated organizational representative for us. That...
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Product
We still have some work to do with Zoom on things like integrating phone calls and the ease of use...
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Product
Zoom has added a number of things to the system over the years. They have also added various...
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Relationship
Support people are a little trickier to get ahold of with Zoom. We submit tickets and may hear back...
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Relationship, Operations
Zoom is such a big company that they just rely on us to look at all their forums and submit tickets...
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Product
We do a lot of inpatient rounding for our telehospitalist. We have Zoom for Healthcare installed on...
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Product
Zoom for Healthcare is an industry standard that has been established. It is very solid. Zoom has it...
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Loyalty
I would like to see Zoom for Healthcare integrated into our EMR. We are integrated with Zoom right...
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Product
Zoom has stood out to me as probably the simplest solution out there for what we do. Zoom for...
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Loyalty
One reason we wanted to go with the HIPAA-compliant version of Zoom for Healthcare was that, from my...
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Value
We are hoping to maintain a record of transcripts that are disaggregated from the video files. For...
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Product
We like how easy it is to share and include others on a Zoom call. It is pretty easy to embed a...
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Product
Zoom is always expensive. Zoom's telehealth doesn't do multiparty calls. Epic does multiparty calls,...
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Value
We use Zoom for Healthcare mostly for telehealth. It is making a difference in patients' lives. With...
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Product
When there is an issue with Zoom for Healthcare, I would like to see just more responsiveness from...
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Product
The workflow in the telestroke piece is a bit slow. Some of that is Zoom. Some of that is Epic and...
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Operations
For the implementation, Zoom didn't really need to do a lot. Once we got the API in Epic's product,...
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Product
How we use Zoom for Healthcare and its integration in Epic's product is very manual. Zoom for...
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Product
We use Zoom for Healthcare mostly on the inpatient side, and that is more so because Zoom doesn't...
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Operations
To improve the quality of Zoom's training, it would be beneficial for them to get ahead of their...
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Loyalty
Zoom is part of our long-term plan. Zoom has quite a footprint right now as a vendor, and we are...
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Product
From an integrated-telehealth perspective or just looking at the product as a video platform for...
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Relationship
The support team is probably really good; we hardly ever have to get ahold of them because they are...
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Relationship
I would buy this product again. Zoom has been a great partner. Zoom has kept all their promises,...
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Product, Value
Overall, Zoom for Healthcare has been an extremely reliable and user-friendly platform compared to...
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Product
Zoom for Healthcare facilitates video-based interactions and is not necessarily a specialty...
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